Understanding Volunteer Expectations
Understanding Volunteer Expectations When serving as a volunteer, have you ever said to yourself, "Oh no, what did I get myself into?" If so, you're not alone. Understanding volunteer exceptions is very important in order to retain volunteers during the on boarding process. In a 2016 research study Walker, Accadia, and Casta found that something called psychological contract breach is a contributing factor to volunteers quitting. The theory behind psychological contract breach believes that people form expectations (either stated or unstated) about how an organization will treat them in a certain role. When these expectations are not met, it's called ...